Returns & Exchanges

At Coffee Supreme, we take pride in our roast quality and want you to be completely satisfied with every brew. Due to the perishable nature of coffee beans, we offer a 14-day return window for equipment and a replacement guarantee for any quality concerns with our fresh roasts.

Return Process

• 1.
  Contact Our Team

  Email our support desk with your order number and details regarding the issue or the item you wish to return.

• 2.
  Review and Approval

  We will review your request within 24 hours; for damaged goods or quality issues, we may ask for a photo of the batch code.

• 3.
  Return Shipping

  For brewing equipment, pack the item securely in its original packaging and use the prepaid shipping label provided by our team.

• 4.
  Refund or Replacement

  Once your return is received or your claim is approved, we will immediately process a full refund to your original payment method or dispatch a fresh replacement.